Refund policy

Return, Refund & Warranty Policy

Last Updated: July 2026

At Toplinecool Services, customer satisfaction is our priority. This Return, Refund & Warranty Policy explains your rights regarding maintenance services, refurbished home appliances, spare parts, and warranty coverage.

1. Maintenance Services

Services Without Spare Parts

If the maintenance service does not require the installation of spare parts, the customer may request a refund within five (5) calendar days from the date the service was completed.

Refund requests will be reviewed after confirming the service details and ensuring the request complies with this policy.

Services With Installed Spare Parts

Once spare parts have been installed, the cost of the installed spare parts is non-refundable.

If an installed spare part is found to be defective during the applicable warranty period, Toplinecool Services will inspect the part and, if confirmed defective under normal use, replace it with an equivalent part at no additional cost.

Refunds will not be issued for installed spare parts except where required by applicable Egyptian law.

2. Refurbished Home Appliances

Customers may request to return a refurbished home appliance within seven (7) calendar days from the date of installation, provided that:

  • The appliance remains in the same condition as delivered.
  • The appliance has not been intentionally damaged, misused, altered, or improperly installed by a third party.
  • All accessories and supplied items are returned with the appliance.

If the return request is approved, the refund amount will be calculated after deducting:

  • Delivery charges.
  • Installation charges.
  • Any additional service fees already performed.

The remaining balance will be refunded using the original payment method whenever possible.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Installed spare parts
  • Products damaged due to misuse, negligence, accidents, improper installation by third parties, unauthorized repairs, electrical faults, water damage, fire, or force majeure.
  • Products with missing accessories or altered serial numbers.

4. Warranty

Spare Parts Warranty

All spare parts installed by Toplinecool Services are covered by a six (6) month warranty against manufacturing defects under normal use.

Refurbished Home Appliances Warranty

All refurbished home appliances sold by Toplinecool Services include a six (6) month warranty covering manufacturing or technical defects that occur under normal household use.

The warranty does not cover:

  • Cosmetic damage.
  • Improper use or misuse.
  • Physical damage.
  • Power surges or electrical fluctuations.
  • Water damage.
  • Unauthorized repairs or modifications.
  • Consumable items unless otherwise specified.

Warranty service may include repair, replacement of defective parts, or replacement of the appliance at the company’s sole discretion, depending on the nature of the defect.

5. Refund Processing

Approved refunds will be processed within a reasonable period after inspection and approval.

Refunds will be issued using the original payment method whenever possible or by another agreed payment method.

6. Customer Support

For return, refund, or warranty requests, please contact:

Toplinecool Services

Email:
contact@toplinecool.services

Customer Service:
(+20) 1210844445

WhatsApp:
(+20) 1210364900

Business Hours:
Sunday to Thursday
9:00 AM – 5:00 PM (Cairo Time)