Privacy policy

 

Privacy Policy

Toplinecool Services

Privacy Policy

At Toplinecool Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase refurbished home appliances, request maintenance services, or communicate with us.

By using our website or services, you agree to this Privacy Policy.

1. Who We Are

Toplinecool Services is an Egyptian company specializing in:

  • Refurbished home appliances
  • Home appliance maintenance and repair
  • Installation services
  • Spare parts supply
  • After-sales support

Website:
www.toplinecool.services

Email:
contact@toplinecool.services

Country of Operation:
Arab Republic of Egypt

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Mobile phone number
  • Email address
  • Delivery address
  • Governorate and area
  • Billing information

Order Information

  • Purchased products
  • Order history
  • Installation requests
  • Maintenance requests
  • Warranty information

Payment Information

Payments are processed securely through certified payment providers.

Toplinecool Services does not store your debit or credit card information.

Technical Information

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage statistics
  • Cookies

3. How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Schedule installations
  • Provide maintenance services
  • Manage warranties
  • Process payments
  • Respond to inquiries
  • Improve our website
  • Prevent fraud
  • Comply with Egyptian laws
  • Send promotional offers (only with your consent)

4. Installation & Maintenance Services

When booking installation or maintenance services, we may collect additional information including:

  • Appliance model
  • Appliance serial number
  • Installation location
  • Photos shared by customers
  • Service history
  • Technician reports

This information is used solely to provide accurate technical support and warranty services.

5. Refurbished Products

As part of our refurbishment process, we maintain internal records regarding:

  • Product condition
  • Refurbishment history
  • Quality inspection reports
  • Warranty records

These records help us provide reliable after-sales support and warranty services.

6. Sharing Your Information

We never sell your personal information.

Your information may only be shared with:

  • Delivery companies
  • Installation technicians
  • Payment service providers
  • IT service providers
  • Government authorities when legally required

Each third party only receives the information necessary to perform their services.

7. Cookies

Our website uses cookies to:

  • Keep your shopping cart active
  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we implement strong security measures, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide warranty services
  • Maintain maintenance records
  • Comply with accounting and legal obligations
  • Resolve disputes

After the retention period expires, information is securely deleted or anonymized.

10. Marketing Communications

With your permission, we may send:

  • Promotions
  • Discounts
  • Product launches
  • Newsletter updates
  • Maintenance reminders

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

11. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where legally permitted
  • Withdraw marketing consent
  • Request a copy of your personal information

To exercise these rights, please contact us at:

contact@toplinecool.services

12. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites.

14. Limitation of Liability

While we take reasonable measures to protect your information, Toplinecool Services shall not be liable for damages resulting from:

  • Cyberattacks beyond our control
  • Internet interruptions
  • Customer negligence
  • Incorrect information provided by customers
  • Third-party system failures

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication on our website.

We encourage users to review this page periodically.

16. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Toplinecool Services

Website:
www.toplinecool.services

Email:
contact@toplinecool.services

Customer Service:
(+20) 1210844445

WhatsApp:
(+20) 1210346900

Business Hours:
Sunday to Thursday
9:00 AM – 5:00 PM (Cairo Time)

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.